1. Shipping Information
1.1 Nationwide Delivery: Dhoda Online provides nationwide delivery services to all regions in Pakistan. We partner with reliable third-party courier services to ensure timely and secure delivery of your sweets.
1.2 Delivery Times: Delivery times may vary based on your location and courier service availability. Estimated delivery times will be provided during the checkout process. Please note that delivery times are indicative and not guaranteed.
1.3 Shipping Charges: Shipping charges are calculated based on the delivery location and the weight of your order. The shipping cost will be displayed during the checkout process before completing your purchase.
2. Order Processing
2.1 Order Confirmation: Once your order is placed, you will receive an order confirmation email containing details of your purchase. Please review this email and contact us immediately if there are any discrepancies.
2.2 Order Processing Time: Orders are typically processed within 2 business days of receipt. Please note that processing times may vary during peak seasons or promotional periods.
2.3 Order Modifications: Any modifications to your order, including changes to the delivery address or items ordered, must be requested within 12 hours of placing the order. We will do our best to accommodate your request, but modifications cannot be guaranteed after this time frame.
3. Returns and Refunds
3.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3 days of receiving your order. Provide clear photos of the damaged or defective item, and our customer support team will assist you in processing a replacement or refund.
3.2 Incorrect Items Received: If you receive incorrect items in your order, please contact us within [X] days of receiving your order. We will arrange for the correct items to be sent to you, and you may be required to return the incorrect items at our expense.
3.3 Non-Receipt of Order: If you do not receive your order within the estimated delivery time, please contact us. We will investigate the issue and, if necessary, arrange for a replacement or refund.
3.4 Refund Process: Refunds will be processed within 15 business days of approval. The refund amount will be credited back to the original payment method used for the purchase.
4. Contact Information
If you have any questions or concerns regarding our Shipping and Refund Policy, please contact us at support@dhodaonline.com.